Terms and Conditions

TERMS AND CONDITIONS

This Cadbury Silk Valentines Promo (hereinafter referred to as "Campaign") is an initiative of Mondelez India Foods Private Limited having its registered office at Unit No 2001, 20th Floor, Tower-3 Wing-C, One International Center Parel, Mumbai- 400 013 (“Mondelez”). Please read these terms and conditions including the ones set out in Annexures hereto (together "T&Cs") before participating in this Campaign. In case of conflict, the provisions of the Annexures shall prevail.
Participation in this Campaign is voluntary. You agree that, if you chose to participate in this Campaign, you will be bound by these T&Cs and you acknowledge that you satisfy all Campaign eligibility requirements as provided herein below.
Mondelez has engaged with Premier Sales Promotions Pvt. Ltd. (BigCity Promotions) to organize and run the Campaign (hereinafter referred to as “Campaign Partner”).
For the purposes of these T&Cs, wherever the context so requires "You" or "Your" shall mean any natural person who is a participant in the Campaign and "We" or "Our" or “Mondelez” shall mean Mondelez India Foods Private Limited.
This is a limited period Campaign and relates to Cadbury Gems sachets of INR 5 and/or INR 10 each.

I. ELIGIBILITY:

1. You need to fulfill the following eligibility criteria to participate in the Campaign:

a) You need to be a natural person;
b) You should be an individual legal resident and citizen of the Republic of India;
c) You should be of age 18 years or above at the time of entry into the Campaign;
d) You shall be legally competent to enter into a binding contract under the applicable laws of India.
e) You should be holding a valid PAN card and Aadhar Card.

All who fulfil the eligibility criteria to participate in the Campaign shall individually be considered and referred to as “Participant” and collectively as “Participants” for the purpose of these T&Cs.

2. Our and/or Campaign Partners and/or Campaign Partner employees, their immediate family members (spouses, domestic partners, parents, grandparents, siblings, children and grandchildren), and our/their affiliates, advisors, advertising/ Campaign agencies are not eligible to participate or avail any benefits under the Campaign.

3. The Campaign is subject to all applicable central, state, and local laws and regulations in India. The Campaign may at any time at the sole discretion of Mondelez be terminated/ cancelled/amended/suspended for any reasons without providing any prior notice to the Participants. No claims/questions shall be entertained in this regard.

4. Mondelez reserves the right to exclude or disqualify any person from the Campaign on grounds of: (a) misconduct or criminal record or acted or have the intention to act in a dishonest or fraudulent manner or in bad faith; (b) tampering with the entry process or the operation of the Campaign; (c) acting in violation of these T&Cs; (d) acting in an unsportsmanlike or disruptive manner or with intent to annoy, abuse, threaten or harass any other person; (e) entries being offensive, distasteful, unacceptable or against the ethos and principles of Mondelez or which may be considered disparaging; or (f)for any other reasons, as it may deem fit and proper.

II. DETAILS OF THE CAMPAIGN AND HOW TO ENTER:

For details of the Campaign and how to enter, refer to Annexure I.

III. PRIZES:

1. For details of the Prizes, refer to Annexure II.

2. The Prizes are non-transferable, non-assignable, non-substitutable and under no circumstances will be exchanged for cash.

3. In the event of death of Prize Winner (defined in Annexure II), no nominees or heirs or any other person shall be eligible to the Prize and no claim from the nominee or his/her legal heirs of the Winner or any other person shall be entertained for receiving the Prize.

4. The Prize (including any merchandise) are being provided on “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of quality, suitability or comfort or implied warranties of merchantability or fitness for a particular purpose. Unless the Prize is a product of Mondelez or the Campaign Partner (in which case Clause 5.5 will apply), You acknowledge, by participation in this Campaign, that You hereby release Mondelez and/or its Campaign Partner and their respective affiliates, directors, officers, employees, representatives and agents from any and all claims pertaining to any defect, deficiency, damage, replacements, quality issues or any other claims connection with the Prize and that Mondelez and/or Campaign Partner shall not be liable (including but not limited to the product and service liabilities) for any damages of any kind related to the same. If any Prize Winner has any grievance with respect to the Prizes, the Prize Winner may directly contact the manufacturer or supplier/retailer/service provider as may be applicable.

IV. ADDITIONAL TERMS:

1. We may, at our sole discretion, change the T&Cs or cancel the Campaign at any time; or modify, terminate, or suspend the Campaign for any reason whatsoever including should viruses, worms, bugs, unauthorized human intervention, or other causes beyond our control that corrupt or impair the administration, security, fairness or proper play of the Campaign or submission of entries.

2. By entering the Campaign, the Participant hereby releases Mondelez and/or their Campaign Partner from and agrees to indemnify Mondelez and/ or their Campaign Partner and any of their respective officers/employees/directors/representatives/agents from and against all liability, cost, loss or expense arising out of acceptance of the Prize or participation in the Campaign including (but not limited to) personal injury and damage to property or any violation of intellectual property rights of a third party or any law and whether direct, indirect, consequential, foreseeable, due to some negligent act or omission, or otherwise.

3. Mondelez accepts no liability, whether jointly or severally, for any errors or omissions, whether on behalf of itself or third parties in relation to the Prizes.

4. We will not be responsible for: (a) any SPAM generated messages; (b) any SMS/WhatsApp/other messaging service message delivery failures; (c) lost, misdirected, late, incomplete, or unintelligible entries or for inaccurate entry information, whether caused by You or by any of the equipment or programming associated with or utilized in the Campaign, or by any technical or human error that may occur in the processing of entries; (d) any printing or typographical errors in any materials associated with the Campaign; (e) any error in the operation or transmission, theft, destruction, loss, unauthorized access to, or alteration of, entries, or for technical, network, telephone, computer, hardware or software, malfunctions of any kind, or inaccurate transmission of, or failure to receive any entry information on account of technical problems or traffic congestion on the internet or at any website; (f) injury or damage to Your or any other computer or mobile resulting from downloading any materials in connection with the Campaign; (g) if the Participants do not have mobile phones or other gadgets or means that support the Campaign link/technical requirements; (h) if the Participant has registered himself/herself to the DND of the telecom provider/ the Participant has registered with National Do Not Call Registry/ Participant has specifically requested for not receiving messages for the specific campaign/contests; (i) other conditions beyond Our reasonable control or any Force Majeure Event. The Participant putting a missed call under the terms of this Campaign is deemed to be express consent on the part of Participant to exempt Mondelez and Campaign Partner from DND restriction imposed by the relevant Participant.

5. Any attempt to deliberately damage any Mondelez website or the Campaign Partner's Campaign website or the information on the website, to cause malicious damage or interference with the normal functioning of the website, or to otherwise undermine the legitimate operation of this Campaign may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, We reserve the right to seek damages to the fullest extent permitted by law. If We incur any costs in connection with any breach of these T&Cs or any other legal obligation by the Participant, the Participant agrees to indemnify Us or our Campaign Partner/s for those losses, damages, and costs.

6. We, in our sole discretion reserves our right to exclude You from the Campaign and/or not to attribute the Prize, and/or to cancel all or part of the Campaign, without any liability on our part, if We believe You have (a) breached any of these T&Cs; (b) acted or have the intention of acting in a dishonest or fraudulent manner, or in bad faith; (c) tampered with the entry process or the operation of the Campaign; (d) acted in an unsportsmanlike or disruptive manner or with intent to annoy, abuse, threaten or harass any other person.

7. Mondelez and/or Campaign Partner is not responsible for any problems or technical malfunction of any telephone or network or lines, servers or providers, computer equipment, software, technical problems or traffic congestion on a mobile network, or any combination thereof, or any other technical failures including any damage to entrant's or any other person's mobile handset or computer related to, or resulting from, participation in this Campaign or the downloading of any materials related to this Campaign.

8. If this Campaign is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Mondelez, including but not limited to technical difficulties, unauthorized intervention or fraud, the Mondelez may in addition to its other rights reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to invalidate any Participate; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Campaign, as appropriate.

9. If for any reason this Campaign is not capable of running as planned because of infection by computer virus, bugs, tampering, unauthorized intervention, technical failures or any other causes beyond the reasonable control of Mondelez and/or Campaign Partner which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Campaign, Mondelez reserves the right in its sole discretion to cancel, terminate, modify or suspend the Campaign, subject to any written directions made under applicable State or Territory legislation.

10. Mondelez and/or Campaign Partner and/or their respective affiliates, and their officers, directors, employees accept no liability and shall not be responsible and/or liable in any manner whatsoever in case the Participant is unable to submit his/her entry for any reasons whatsoever including due to failure on the part of the telecom operator, facility provider, internet issues, device compatibility, capacity constraints. etc.

11. All attempts will be made by the Campaign Partner to protect the data submitted to it by a Participant from loss and corruption, but in the event such data loss happens, Campaign Partner may have to continue with whatever data is available, or in any other manner as it may deem reasonable. Mondelez and the Campaign Partner should not be held responsible for any loss of data or the action taken on account of the same. Mondelez and/or Campaign Partner and/or their respective affiliates and their officers, business partners, directors, employees will not be held responsible to make good any such loss or dissatisfaction on account of such loss.

12. Campaign Partner will take reasonable efforts to ensure that there is no security breach at its end in the course of conduct of submission of entry for the Campaign and/or that there is no data / entry loss and/or any other loss at its end. However, in the event of a security breach and/or data/ entry loss and/or any other loss for any reasons whatsoever, Mondelez and/or Campaign Partner and/or its affiliates, their respective officers, directors, employees will not be responsible or liable in any manner whatsoever for any loss on account of any such instances as may be sustained by the Participant. Mondelez and/or Campaign Partner and/or its affiliates, their respective officers, directors, employees shall have the right at all times to exclude or disregard any entries submitted during any period where a security breach or data/entry loss or any other loss occurs.

13. Additional terms and conditions relating to Prizes and/or Campaign related services administered by the Campaign Partner are specified under Annexure III.

V. MISCELLANEOUS:

1. This Campaign is being made purely on a "best effort" basis and participation in this Campaign is at your sole discretion and on a voluntary basis.

2. If there are any Government restrictions imposed on movement of people, operation of outlets, transportation or any other aspect which may impact the operation of the Campaign as usually planned, Mondelez and the Campaign Partner cannot be held liable due to such restrictions including for inability to provide the Prizes or changing the Prizes due to such restrictions. Any delay or inability to operate the Campaign in that regard will be treated as a Force Majeure Event (defined below). In the event of any directions of the Government applicable for consumers/Participants/Prize Winners, You shall ensure due compliance to the same and Mondelez and/or the Campaign Partner cannot be held liable for any non-compliance in that regard.

3. You agree that all decisions related to the Campaign made by Us are final and binding on You. Failure by Mondelez and/pr Campaign Partner to enforce any of these T&Cs in any instance shall not be deemed to be a waiver of the T&Cs and shall not give rise to any claim by any person.

4. We will not be liable for any costs incurred by You in connection with Your participation in the Campaign. Announcements and information about the Campaign shall be posted on the same page where these T&Cs are posted.

5. For any disputes, complaints, queries pertaining to this Campaign or Mondelez Products (defined below), please reach out to the us on 1800 22 7080 or suggestions@mdlzindia.com no later than 7 working days from the completion of the Campaign. Failure to do so will tantamount to the expiry of any claims in connection with the Campaign submitted by a person. For any complaints and grievances relating to Products or services or Prizes provided by any of our Campaign Partners, Mondelez will not have any liability or responsibility regarding the same. Complaints in relation to such Products or services or Prizes provided by the Campaign Partner should be referred to contact details given in Annexure III

6. If You are dissatisfied with the Campaign or any aspect of the Campaign including the Campaign rules, any content, any requirements of the Campaign form, the materials available related thereto, these T&Cs, etc. , Your sole and exclusive remedy is to not participate in the Campaign.

7. If a person chooses to access this Campaign from outside India, he/she shall do so on his/her own initiative and shall be responsible for compliance with applicable local laws of the country.

8. Mondelez or Campaign Partner accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, loss of SMS, loss of internet connectivity, unique codes, documents, demand drafts, claims or correspondence whether due to error, omission, alteration, tampering, unauthorized data hacking, deletion, theft, destruction, virus attack, transmission interruption, communications failure, hardware failure or otherwise. Mondelez and/or Campaign Partner shall not be liable for any consequences of user error including (without limitation) costs incurred.

VI. INTELLECTUAL PROPERTY RIGHTS:

1. All right, title and interest, including but not limited to the intellectual property rights, in the promotional material(s) and all Campaign related material including those submitted by Participants shall vest solely and exclusively with Mondelez at all times. Mondelez or any person or entity permitted by Mondelez in this regard shall be entitled to use the responses/material or any information in connection with the entry, received in any medium whatsoever, for all its future promotions, marketing, publicity and/or any other purpose, without any permission and or payment to the Participant.

2. If any material is submitted in connection with the Campaign (whether written, audio, electronic or visual form, or a combination of those) or any photographs, video and/or film footage and/or audio recording are taken of the Participants, the same are assigned to Mondelez upon submission and become the property of Mondelez exclusively. Mondelez may use the material in any medium in any manner it deems fit. Intellectual Property in any such material remains the sole property of Mondelez.

VII. PERSONAL INFORMATION AND PRIVACY POLICY:

1. When You participate in the Campaign, we collect, receive, possess, use, store, handle, transfer, process and otherwise deal with personal information which is provided by You. This information may vary but will typically include information like first and last name, mailing address, complete date of birth, e-mail address, contact number, identity verification documents and details therein, etc. While doing so We collect, receive, possess, use, store, handle, process and deal with personal information from You that We consider necessary for the purposes of the Campaign. By participating in the Campaign and/ or by providing Your information, You consent to the collection, receiving, possession, use, storage, dealing, processing, sharing and handling of the information including personal information You disclose to Us.

2. Please also visit the Privacy Notice of Mondelez at the Campaign Home Page where these T&Cs are posted, to understand and acknowledge what we do with your information including your personal data. Please note that your acceptance of these terms and conditions and Your participation in the Campaign and/ or providing the information is deemed to signify your agreement to the Privacy Notice as well and the necessary consent to what could be done with the information including personal data You provide as described in the Privacy Notice.

3. Participants who have won any under the Campaign (“Prize Winners”) may be contacted by the Campaign Partner for collection of further details to ensure delivery of the Prize(s) and the Prize(s) shall only be provided if the necessary information as requested for by the Campaign Partner has been provided. The Participant shall be solely responsible for any errors in such information provided.

4. We reserve the right to refuse to issue Prizes to the Prize Winners unless they provide their information necessary to release the Prize(s) and to perform other activities applicable under the law. The names of the Prize Winners of any Prize(s) under this Campaign shall be posted on cadburysilkpromo.bigcityexperience.com (“Website”)

5. Participants hereby authorize Us and/or Campaign Partner to use the personal data shared in connection with the Campaign.

6. By participating in this Campaign, You also hereby give your consent to Mondelez and/or any other third party nominated to carry out profiling of your anonymized data made available through Campaign Partner. Campaign Partner will take the necessary measures to secure and keep safe, either directly or through third parties, any such information that You may have shared.

7. It is important to remember that whatever You transmit or disclose can be collected and used by others or unlawfully intercepted by third parties. No data transmission can be guaranteed to be 100% secure. While we strive to use commercially reasonable means to protect Your information, We cannot warrant the security of any information You transmit to Us.

8. Your personal information may be retained and may continue to be used until: (i) the relevant purposes for the use of Your information described in this clause are no longer applicable; and (ii) We and/or Campaign Partners are no longer required by applicable law, regulations, contractual obligations or legitimate business purposes to retain Your personal information and the retention of Your personal information is not required for the establishment, exercise or defense of any legal claim.

VIII. FORCE MAJEURE:

1. This Campaign is subject to force majeure circumstances including without limitation, floods, natural disasters, war, act of terror, political unrests, technical snags, lockdowns or related restrictions, act of God or any circumstance beyond the reasonable control of Mondelez and/or Campaign Partner ("Force Majeure Event"). We and/or Campaign Partner shall not be liable for any delay or adverse effect caused to the Participants in the Campaign including the Prize Winners/Prize(s) as a result of a Force Majeure Event.

IX. GOVERNING LAW AND JURISDICTION:

1. The courts of competent jurisdiction at Mumbai shall have sole and exclusive jurisdiction to determine any and all disputes arising out of, or in connection with the Campaign. Participation in the Campaign is unauthorized in any jurisdiction that does not give effect to all provisions of these T&Cs, including (without limitation) this clause.

2. Further all issues and questions concerning the construction, validity, interpretation and enforceability of these T&Cs, or the rights and obligations of the Participants and/or Mondelez and/or Campaign Partner, shall be governed and construed in accordance with the laws of the Republic of India.

X. PUBLICITY:

1. By participating in the Campaign, You give Mondelez and/ or its affiliates permission to use your name, likeness, images, videos, voice, appearance and the like as such may be embodied in any pictures, photos, video recordings, audiotapes, digital images, and the like (“Publicity Material”), provided or taken or made in relation to the Campaign and any promotions, events, or Campaigns to follow. You agree that Mondelez and/or its affiliates have the right to publish Your saved item details/Publicity Material for any communication, promotions, events or Campaigns of Mondelez and/or its affiliates that follow. You agree that Mondelez and/ or its affiliates have complete ownership of Your Publicity Material, including the copyright therein, and may use them for any purpose. These uses include, but are not limited to illustrations, bulletins, exhibitions, videotapes, reprints, reproductions, publications, advertisements, and any promotional or educational materials in any medium now known or later developed, including the internet. You acknowledge that you will not receive any compensation for the use of the Publicity Material, and hereby release Mondelez and/ or its affiliates and its agents and assigns from any and all claims which arise out of or are in any way connected with such use.

XI. LIABILITY RELEASE:

1. By participating in the Campaign, you will be legally bound hereby, to release from liability, and hold harmless, Mondelez, Campaign Partner and any of its / their respective affiliates, employees, directors, representatives and agents for any matters and for any and all liability in relation to this Campaign, including in relation to the quality of the Prizes or merchandize, personal injuries (including death) or harm, property loss or damage, misuse of the benefits/ Prizes offered under this Campaign, in connection with any activity or directly or indirectly, by reason of the acceptance, possession, or participation in the Campaign, even if caused or contributed to by Our negligence.

2. By participating in this Campaign, you agree to indemnify Us, Campaign Partner and any of its/ their respective officers/employees from and against all liability, cost, loss or expense arising out of acceptance of the Prize or participation in the Campaign including (but not limited to) personal injury and damage to property and whether direct, indirect, consequential, foreseeable, due to some negligent act or omission, or otherwise.

3. You shall be liable for all the taxation that might arise out of the winnings/Prizes from this Campaign and shall not hold Mondelez and/or Campaign Partner and/ or its/their respective affiliates responsible for payment of the same and/ or any dispute arising in relation thereof.

ANNEXURE I
DETAILS OF THE CAMPAIGN AND HOW TO ENTER
1. Campaign Period: This Campaign will commence from 00:00:01 a.m. on 1st February 2025 and end at 11:59:59 p.m. on 28th February 2025 ("Campaign Period"). Any entries before or after the Campaign Period will not be considered. We reserve our right to cancel/modify/extend the Campaign Period or the T&Cs applicable to this Campaign without giving any prior notice to You. No claims/questions shall be entertained in this regard.

2. This Campaign is applicable to PAN India excluding the state of Tamil Nadu.

3. You must comply with and satisfy all the required criteria to be entitled to participate in the Campaign including complying with meeting all eligibility and pre-conditions to win a Prize as set out in these T&Cs. Any breach of these T&Cs including without limitation any default or failure on Your part to comply with any conditions and requirements, relating to winning a Prize or participating in the Campaign may disqualify You from the Campaign or from winning a Prize.

4. How to Participate

a) For PAN India: To Participate in the Campaign, the Participant is required to, at his/her sole discretion, purchase the limited-edition Cadbury Silk Valentines pack (“Product”). Participation in the Campaign is subject to availability of the Product in the market or specified stores, as applicable and indicated in these T&Cs, during the Campaign Period. We or Campaign Partner shall not be held responsible for any circumstance leading to non-availability of the Product in the market.

b) To enter the Campaign, the Participant shall scan the QR code present in-store or give a missed call on 7406544411 and land on the WhatsApp bot.

c) Upon landing on the WhatsApp Bot, send the pre-defined message and share your consent for the campaign terms and conditions and privacy policy to proceed.

d) Enter your name and upload a clear copy of your bill/invoice of purchase containing the Cadbury Dairy Milk Silk SKU worth 300 INR.

5. Chance to win Couple’s Trip & Daily Prizes (referred to as “Prize”):
On entering the details as mentioned above. The Participants will reach the Thank You page acknowledging their participation in the campaign.
• Mega Rewards: UP TO 3 Winner out of all the Participants who have purchased the promo product from Reliance Retail Limited, will be eligible to win Mega Reward. The Winner of the Mega Reward will be eligible to win a Couple’s Trip.
UP TO 1 Winner out of all the Participants who have purchased the promo product from More Retail Limited will be eligible to win a Couple’s Trip details are captured in Annexure-III. The Mega Reward Winners will be notified via Call / SMS / Email regarding the details of the process to claim the Mega Reward.

ANNEXURE II

PRIZES

1. Number of Prizes (Daily Prizes):
a. Daily Prizes: UP TO 7200 winners out of all the participants, will be eligible to win Daily Prizes. The winner of the Daily Prizes will be eligible to win a 300 INR Coffee/Movie Voucher.
b. Mega Prize: UP TO 04 winners out of all the participants, will be eligible to win Mega Prizes. The winner of the Mega Prizes will be eligible to win a Couple’s Trip.

2. Odds of Winning: Odds of winning depend on the number of eligible entries received. Eligible entries are ones that satisfy the eligibility criteria outlined in these T&Cs.

3. Prizes: Participants shall be eligible to win the following Prizes (“Prizes”):
a. Daily Prizes – Chance to win 300 INR Movie/Coffee Voucher
b. Mega Prizes - Chance to win a Couple’s Trip.
The detailed terms & conditions in regard to the above Prizes are captured in Annexure-III.

4. Any participant will be eligible to win only one “Gift Voucher” during the entire duration of the Campaign Period.
5. All applicable taxes resulting from acceptance of Prize(s) shall be the responsibility of Prize Winner.

6. Winner Selection, Winner Announcement and Contacting Winners:
a. Mega Reward Winner will be selected through a computerized randomizer process. The Mega Reward Winner will be required to respond to confirm eligibility and to provide verification documents within 3 days of initial contact to be eligible for the winner selection process. Winners will be required to share the verification documents as provided below:
i. Copy of PAN Card and Aadhar Card is mandatory for the Mega Reward Winner.
b. Mondelez and/or the Campaign Partner shall not be responsible for any accident or mishap or loss of the verification documents. The responsibility for ensuring that the documents reach the address as directed by Mondelez or Campaign Partner lies solely with the Participants. No justification/explanation for non-receipt of the documents or any missing documents shall be accepted.
c. In the event that the Mega Reward Winners do not respond to communications within 3 days of initial contact, the Campaign Partner reserves the right to disqualify those Winners and the Prize will be forfeited.
d. In the event that Mega Reward Winner’s number is busy, unreachable, or he/she does not attend the call, two further attempts would be made to contact the Winner. If even on the third attempt, the Winner does not attend the call or is unreachable, the Mega Reward Prize shall stand forfeited.
e. No Prizes will be awarded if the information presented by the Participant(s) is suspected to be incorrect or fraudulent either by the independent auditor or the Campaign Partner basis the information earlier shared by the Participant at the time of first contact or for any other reason.

7. Additional Terms in relation to Prizes
a. The Prizes i.e. Daily Reward and Mega Reward is provided on an “as-is basis". Mondelez and their associates, affiliates, directors, officers, agents, representatives shall not be responsible or liable for failure by the Prize Winner to redeem the Prize(s) won or to take part in the Campaign itself including due to restrictions placed by any government authorities restricting movement or travel. You understand and acknowledge that this Campaign is being offered on a reasonable effort basis and the ability of the Participant to avail the benefit is subject to Government permissions and restrictions that may be imposed upon people movement or upon the operation of retail shops and other commercial establishments. Mondelez and its Campaign Partner shall not be held liable on this account if any Participant is unable to avail the benefit due to such restrictions.

ANNEXURE III
ADDITIONAL TERMS AND CONDITIONS IN RELATION TO CAMPAIGN

Complaints in relation to products, services or prizes provided by the Campaign Partner in relation to the Campaign should be addressed to feedback@bigcity.in.
Terms & Condions for MakeMyTrip Gift Card
1. This is a MakeMyTrip e-Pay Gift Card that is valid for purchases made from MakeMyTrip only.

2. To check MakeMyTrip e-Pay Gift Card balance & validity, please log on to www.makemytrip.com/gift-cards/?popup=check balance
3. MakeMyTrip e-Pay Gift Card can be redeemed Online at www.makemytrip.com or on MakeMyTrip Android & iOS app for Flights, Hotels & Holidays.
4. MakeMyTrip e-Pay Gift Card is valid for partial redemption. The balance would remain in the MakeMyTrip e-Pay Gift Card till the validity period and can be reused for multiple transactions.

5. Maximum 3 MakeMyTrip e-Pay Gift Cards can be combined and used in 1 booking.
6. Products and services are subject to availability.
7. This MakeMyTrip e-Pay Gift Card cannot be redeemed Offline for Flights and Hotels.
8. This MakeMyTrip e-Pay Gift Card is not valid on Cab, Bus, Activities, Rail, Homestays, and VISA.
9. This MakeMyTrip e-Pay Gift Card is not valid on bookings through my Biz.
10. This MakeMyTrip e-Pay Gift Card is not applicable to the Pay Later Payment option.
11 .MakeMyTrip e-Pay GiB Card cannot be clubbed with any other ongoing offer discount/cash back/promoon run bymakemytrip.com on the app or website .
12. The MakeMyTrip e-Pay Gift Card cannot be cancelled or exchanged for cash.
13.The MakeMyTrip e-Pay Gift Card validity cannot be extended under any circumstances.
14. MakeMyTrip is not responsible if the MakeMyTrip e-Pay Gift Card is lost, stolen, or used without permission.
15. In case of cancellation of bookings made using the MakeMyTrip e-Pay Gift Card within the validity period, the amount will be reversed to the same MakeMyTrip e-Pay Gift Card as used at the time of booking.
16. Users are required to save the MakeMyTrip e-Pay Gift Card number to utilize this refunded amount as we will not be able to reissue a new MakeMyTrip e-Pay Gift Card number.
17. In case of cancellations where the MakeMyTrip e-Pay Gift Card validity has expired, no refund will be processed for the amount paid by the MakeMyTrip e-Pay Gift Card.
18. In case of transaction failures, after MakeMyTrip e-Pay Gift Card is applied, the amount will be automatically refunded to the same MakeMyTrip e-Pay Gift Card within 24 hours.
19. MakeMyTrip and Gytr is the final authority on the interpretation of these rules.
20. MakeMyTrip reserves the right to deny accepting any MakeMyTrip e-Pay Gift Card if its suspects that cards are duplicated.
21. In no event, the liability of MakeMyTrip for any claims shall exceed the MakeMyTrip e-Pay Gift Card’s value.
22. In the event of any dispute, parties agree to the exclusive jurisdiction of the courts of New Delhi.
23. This is for individual use only, Travel agents found using the MakeMyTrip e-Pay Gift Card would lead to cancellation of booking and no refund would be made.
24. For any issue or query regarding MakeMyTrip e-Pay Gift Cards, please write to gift vouchers@makemytrip.com

Terms & Condions for Starbucks Gift Card
1. By using your Starbucks eGift Card, you agree to these terms and conditions (“Terms and Conditions”). Please ensure that you have read carefully and understood these Terms and Conditions before using your Starbucks eGift Card. Please note that these Terms and Conditions only govern the use of the Starbucks eGift Card, and the terms and conditions for usage of the Starbucks India mobile app, website, Starbucks Rewards Membership , shall continue to apply.
2. Validity of this e-gift card is 6 months from the date of issue.
3. The Starbucks eGift Card can only be redeemed via the Starbucks India mobile app across all Starbucks stores in India. All terms and conditions of the Starbucks India mobile app and Starbucks Rewards program shall apply upon signing up for the mobile app.
4. Eligibility Criteria:
To purchase the Starbucks eGift Card, you should be competent to enter into a contract i.e. you should have attained the age of majority according to the Indian law. The Starbucks eGift Card is not targeted towards, nor intended for use by anyone who has not attained the age of majority. Any person under the age of 18, may only use the Starbucks eGift Card under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.
5. Starbucks India eGift cards cannot be returned/refunded once purchased.
6. Starbucks eGift Cards are redeemable across all stores in India only.
7. Re-sale of Starbucks eGift Cards is strictly prohibited.
8. The Starbucks eGift Card cannot be reloaded with additional funds Once purchased, the Starbucks eGift Card cannot be cancelled by the purchaser, nor is the Starbucks eGift Card refundable, returnable or redeemable for cash or credit, except where required by law. Any cancellations shall be at the sole discretion of Starbucks India. You cannot purchase other Starbucks eGift Card/s with your Starbucks eGift Card/s, nor can you use the Starbucks eGift Card/s to make a payment on a credit account. The Starbucks eGift Card/s balance cannot be transferred to any other format of instrument
9. You are solely responsible for the safety and security of the eGift Card and the electronic device on which it is stored. Issuer / Starbucks India is not responsible for any acts of omission or commission if Starbucks eGift Card or any electronic device on which it is stored is lost, stolen or used without permission. Once the Starbucks eGift Card has been sent to you, you are bound to protect the Starbucks eGift
10. Card 14 digit number and the 4 digit CSV code as confidential. 10. Purchases made with value from the Starbucks eGift Card are not refundable, except where required by law. The Agency assumes no responsibility for the products purchased using the Gift Cards and any liability thereof is expressly disclaimed. For questions pertaining to redemption and value for Starbucks Card/s, please contact Tata Starbucks Customer Care at 18602660010 (9am to 9pm) or at customercare@tatastarbucks.com.
11. If any term of these Terms and Conditions is deemed to be invalid, void or for any reason unenforceable, such term shall be deemed severable and will not affect the validity and enforceability of any remaining terms
12. Changes to these Terms and Conditions: Starbucks India reserves the right to add, alter, amend and revise terms and conditions as well as the rules and regulations governing the eGift Card without prior notice, and without assigning any reasons thereof. In the event of such changes, the latest terms & conditions will be updated and can be viewed on our website www.starbucks.in.
13. Cancellation of Starbucks eGift Card
14. Starbucks India reserves the right to suspend, block or terminate the rights and privileges attached to the Starbucks eGift Card if it has reasonable grounds to suspect fraudulent or unauthorized use.
15. Starbucks India reserves the right to cancel or wind up the eGift Cards program at its discretion, in a manner permitted by applicable law.
16. Governing Law : All disputes in connection with the Starbucks eGift Card or its program shall be governed and construed in accordance with Indian Laws and are subject to the exclusive jurisdiction of Competent Courts at Mumbai only
17. Trademark Informaon: The “Starbucks,” “Starbucks Coffee” and Siren Logo trademarks are owned by Starbucks Corporaon and used by Starbucks India under a license. The “TATA” mark and logo are owned by Tata Sons Limited and are used by Starbucks India under a license from Tata Sons Limited. All other trademarks, service marks, domain names, logos, company names and indicia of origin referred to on the Sites are either trademarks, service marks, domain names, logos, company names or indicia of origin or are otherwise the property of Starbucks India or its affiliates or licensors. Other product or company names referred to on the Sites may be trademarks of their respective owners. You may not use any trademark, service mark, domain name, logo, company name, trade name or indicia of origin of Starbucks India, Starbucks Corporation, Tata Sons Limited or any third party without permission from the owner of the applicable trademark, service mark, domain name, logo, company name, trade name or indicia of origin. You may contact the Company by sending an e-mail to Customer Care or writing to Tata Starbucks Private Limited, Customer Care, 4th Floor, New Excelsior Building, Amrit Keshav Nayak Marg, Fort, Mumbai – 400 001 to request written permission to use trademarks, indicia of origin and materials on the Sites for purposes other than stated in these Terms and Conditions or for all other questions relating to the Sites.
18. This offer is subject to promotional availability.
11. In no event shall the maximum liability exceed the value of the voucher as the case may be. 12. Premier Sales Promotions Pvt Ltd or Mondelez India Foods Private Limited cannot be held responsible for changes in voucher usage policies by the offer partner (i.e. Starbucks) which is not under the control of Premier Sales Promotions Pvt Ltd or Mondelez India Foods Private Limited. In the event that a particular offer has been discontinued by the offer provider, Premier Sales Promotions reserves the right to offer the customer an alternative reward of equal value, this would fulfill our promotional obligations to you.

Terms and Conditions - Bookmyshow Voucher
1. This offer entitles the end user to Rs. 300 off on one movie transaction at the BookMyShow website /App. The offer will be mentioned on the scratch card.
2. Offer valid for all shows from Monday to Sunday.
3. Discount is offered on a minimum of 1 movie ticket and on a maximum of 1 transaction only, irrespective of the number of tickets booked on one promo Code. The balance cost (after discount) of the ticket will be charged to the credit/ debit card of the end-user.
4. The end user will be required to present a copy of the credit/debit card at the cinema hall prior to redemption.
5. To avail of the offer, customers to show the SMS confirmation or a printout of the e-ticket at the venue.
6. If the value of the movie ticket is less than the value of the voucher, the balance is non-refundable and cannot be carried forward or used in any other transaction.
7. Walk-in customers without a prior booking will not be entertained at the venue.
8. Film classification rules apply, and identification may be required.
9. The theatre manager’s decision is final and standard cinema rules apply.
10. This offer is subject to promotional availability.
11. In no event shall the maximum liability exceed the value of the voucher as the case may be.
12. Premier Sales Promotions Pvt Ltd or Mondelez India Foods Private Limited cannot be held responsible for changes in voucher usage policies by the offer partner (i.e. Bookmyshow) which is not under the control of Premier Sales Promotions Pvt Ltd or Mondelez India Foods Private Limited. In the event that a particular offer has been discontinued by the offer provider, Premier Sales Promotions reserves the right to offer the customer an alternative reward of equal value, this would fulfill our promotional obligations to you.

General Terms & Conditions
1. This voucher offers the user to Rs. 300 Movie or Coffee Voucher at participating outlets and cities in India.
2. This offer is subject to promotional availability and government regulations. This offer is not exchangeable for “cash” or for “sale”.
3. This offer is not available to employees of Mondelez India Foods Private Limited and PREMIER SALES PROMOTIONS PVT LTD, its clients or agencies or trade partners, dealers, distributors, and their immediate families
4. Photocopied, torn or mutilated Vouchers will not be accepted.
5. This voucher has no monetary value, is non-transferable and cannot be used in conjunction with any other promotional offers.
6. The usage of this voucher is incumbent upon the terms & conditions to be followed by the voucher holder/purchaser. Such conditions need to be followed by the voucher holder/purchaser.
7. A maximum of 1 voucher / reward code may be used per person, per mobile number, per email id, per account during the promotion period.
8. Only one voucher per booking will be entertained. Multiple Vouchers cannot be booked together.
9. If you are registered with Do Not Disturb (DND) service, you will not receive an SMS confirmation from us. Please mail us at feedback@bigcity.in for any queries. If Premier Sales Promotions Pvt. Ltd has already emailed or sent by SMS, Premier Sales Promotions Pvt. Ltd will not re-send the voucher code to any new or corrected email address or phone number nominated by the entrant.
10. The “How to Redeem” instructions form a part of these Terms & Conditions. For detailed T&C’s please visit silkvalentines.com. Any costs associated with entering the promotion, including accessing the promotional website, are the responsibility of each entrant. Also, regular call and message rates will apply as per the consumer telecom operator in their respective circles.
11. Mondelez India Foods Private Limited or Premier Sales Promotions Pvt. Ltd. is not responsible in case the Voucher codes have expired for any reason whatsoever.
12. Mondelez India Foods Private Limited or Premier Sales Promotions Pvt. Ltd and the Stores are not responsible for any loss or theft of the Vouchers.
13. No duplicate Voucher shall be issued to the customers.
14. Mondelez India Foods Private Limited Or Premier Sales Promotions Pvt. Ltd. is not responsible for any problems or technical malfunction of any telephone or network or lines, servers or providers, computer equipment, software, technical problems or traffic congestion on a mobile network, or any combination thereof, or any other technical failures including any damage to entrant's or any other person's mobile handset or computer related to, or resulting from, participation in this promotion or the downloading of any materials related to this promotion.
15. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorized intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to invalidate any customer; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
16. If for any reason this promotion is not capable of running as planned because of infection by computer virus, bugs, tampering, unauthorized intervention, technical failures or any other causes beyond the reasonable control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right in its sole discretion to cancel, terminate, modify or suspend the promotion, subject to any written directions made under applicable State or Territory legislation.
17. Caution: Any attempt to deliberately damage the Promoter's promotional website or the information on the website, to cause malicious damage or interference with the normal functioning of the website, or to otherwise undermine the legitimate operation of this promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to seek damages to the fullest extent permitted by law. If the Promoter suffers loss or incurs any costs in connection with any breach of these Terms or any other legal obligation by an entrant, the entrant agrees to indemnify the Promoter for those losses, damages, and costs.
18. Mondelez India Foods Private Limited Or Premier Sales Promotions Pvt. Ltd. accepts no responsibility, financial or otherwise for the misuse of Premier Sales Promotions Pvt. Ltd. Vouchers and are not liable for any personal loss or injury and cannot be held responsible for any disagreement concerning the quality/ availability of featured offers. Premier Sales Promotions Pvt. Ltd., its clients, agents, and distributors cannot replace any lost, stolen or damaged Vouchers and reserve the right to withdraw or amend any details and/or prices without notice.
19. Premier Sales Promotions Pvt. Ltd. is acting as an executing agency for this promotional offer and holds no legal and financial liability on unclaimed offers, incentives, Vouchers, etc beyond the applicable period of the promotional offer.
20. Mondelez does not endorse the quality of any of the products or services being offered as Vouchers under the Offer. Any complaints or queries pertaining to the same would have to be taken up directly with the Premier Sales Promotions Pvt Ltd. of such a product or service.
21. The Terms and Conditions of the offer can be changed during the promotional period by PREMIER SALES PROMOTIONS PVT LTD or by Mondelez India Foods Private Limited
22. These Terms & Conditions are subject to Indian Law and the exclusive jurisdiction of the Courts in Bangalore.
24. Promoter: Mondelez India Foods Private Limited
25. All offers are supplied by Premier Sales Promotions Pvt. Ltd. 4th Floor, Mitra Towers, 10/4 Kasturba Road, Bangalore 560001, India. E-mail: feedback@bigcity.in. All queries should be sent to this address.